Return & Exchange Policy
Because every suit is made to order and built to your specific measurements, our return policy works differently than it would for off-the-shelf apparel. Please read this fully before ordering — particularly the section on custom orders — as it affects what we're able to offer if something isn't right.
Made-to-order items
Suits are cut and constructed specifically for you once you place your order. For this reason, made-to-order suits cannot be returned or exchanged for reasons of personal preference (e.g. change of mind, ordered the wrong colourway by choice) once production has begun. We'll always confirm your measurements and specification with you before cutting starts — please review that confirmation carefully, as it's your opportunity to catch anything before the suit is built.
Order changes and cancellations
- Before production starts: You may change or cancel your order within 12 hours of placing it, free of charge.
- After production starts: Because materials are cut and labor has begun, cancellations after this point are subject to a cancellation fee of 30% / are not eligible for a refund. Contact us as soon as possible if you need to make a change — we'll always tell you honestly whether it's still possible.
Sizing and fit issues
If your suit doesn't fit as expected and the discrepancy is due to an error on our part in following the measurements you provided, contact us within 7 days of delivery. We will work with you on a fit adjustment / a rebuild at our cost, depending on the nature of the issue.
If the fit issue traces back to inaccurate measurements submitted at order time, we'll still work with you on alterations where possible, but a rebuild may carry a materials and labor charge. This is why we strongly recommend having someone else take your measurements using our guide, rather than self-measuring.
Manufacturing defects
If your suit arrives with a genuine manufacturing defect — a stitching fault, faulty zipper, armour that wasn't fitted correctly, or similar — contact us within 7 days of delivery with photos. We will repair, rebuild, or replace the item at no cost to you. This does not cover:
- Normal wear from use, including track or road use
- Damage from an accident, crash, or impact
- Alterations made by a third party after delivery
- Damage from improper care (see our Care Instructions)
How to start a return, exchange, or defect claim
Email blackbravo313@gmail.com with your order number, a description of the issue, and photos where relevant. We respond within 2 business days and will walk you through next steps.
Refund method
Where a refund is due under this policy, it will be issued to your original payment method. Please allow 2–40 business days for it to appear, depending on your bank or card provider.
Questions
If you're unsure whether your situation is covered, contact us before ordering or before sending anything back — we're happy to talk it through at blackbravo313@gmail.com.