Refund Policy
This page explains when refunds are issued and how they're processed. It should be read alongside our Return & Exchange Policy, which explains what situations qualify.
When a refund applies
Refunds are issued in the following situations:
- Order cancelled before production begins, within the window described in our Return & Exchange Policy — full refund.
- Manufacturing defect confirmed and a rebuild or repair isn't practical or wanted by the customer — full or partial refund depending on the circumstances, agreed with you directly.
- Order lost in transit, confirmed by the carrier's investigation — full refund or replacement, your choice.
- Duplicate or erroneous charge — full refund of the erroneous amount.
When a refund does not apply
- Change of mind on a made-to-order item once production has started
- Fit issues caused by inaccurate measurements submitted by the customer, where a rebuild is offered instead
- Normal wear, accident damage, or third-party alterations
- Custom colourway, embossing, or design requests once approved and in production
Deposits on custom orders
For fully custom builds requiring a deposit, the deposit [is / is not] refundable once production begins. This will always be stated clearly to you before you pay it.
Processing time
Approved refunds are issued to your original payment method within [2–40 business days] of approval. Depending on your card issuer or bank, it may take an additional days to appear on your statement.
Shipping costs
Original shipping charges are non-refundable. Return shipping costs for defect claims are covered by us; return shipping for any other approved case is the customer's responsibility unless otherwise agreed.
Sale items
Items purchased at a discounted or sale price follow the same policy as full-price items unless stated otherwise at the time of sale.
Questions
Contact blackbravo313@gmail.com before requesting a refund if you're not sure whether your situation qualifies — we'd rather clarify upfront than leave you guessing.